"Inappropriate remarks from receptionists"

About: Hull Royal Infirmary / Accident and emergency

(as other),

I work at a shopping centre and recently went to the minor injuries unit to borrow a wheelchair for an elderly shopper who was experiencing difficulties. I wanted to take the shopper to the minor injuries unit for attention.

The people at the reception desk said ‘the last one you sent us died, don’t send us any more’ which I felt was inappropriate. I did previously take an elderly gentleman who had fallen to the minor injuries unit, he was 76 and subsequently passed away undergoing treatment for a broken hip.

The receptionists said to call an ambulance, and whilst I did not think an ambulance was necessary they did nothing to help.

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Response from Hull Royal Infirmary

Thank you for placing your posting on the NHS Choices website. We are sorry to read of your recent experience and we will ensure that the staff concerned are made aware. If you would like to discuss this matter further with us, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk . If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email foundation.trust@hey.nhs.uk or telephone the Corporate Affairs office on telephone number (01482) 675165. Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, Patient Advice and Liaison Service (PALS) Hull and East Yorkshire Hospitals NHS Trust.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful