"Orthopaedic Outpatients"

About: Bedford Hospital South Wing

Have been visiting the orthopaedic outpatients for around 4 years now yet it has taken till now for any action to be decided even thought the consultant doesn't recommend it, but for this action to be taken I must be referred by my GP even though I am visiting a consultant at the hospital. I will not be mentioning any names within the following:7 Doctor no. 1 - Told me I would have to be an idiot to have it removed and would result in losing my toe. This doctor also told me I had a harmless liquid lump which can be drained and never explained anything to me fully had to go back to my GP to get this explained. Doctor no. 2 - Told me I had a tumour which would need to be investigated further to determine whether it was cancerous, 3 years later still awaiting the appointment for investigation. Doctor no. 3 - Told me the previous was all incorrect and all I need to do is monitor it for growth and come back next year. Doctor no. 4 - Told me to have it removed but said it was not advisable, but yet he is still sending me for the OP, but I have to go back to my GP to get referred. This doctor seemed to know straight away it was non-cancerous without any tests. Two of these doctors have told me to ignore other comments and they were right, now I don't know who to believe feel like I've bet let down even though I have never pestered any doctors constantly but only when I need them. Nothing seems to be consistent taken 4 years and 4 doctors to tell me that it needs to be removed.

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Response from Bedford Hospital South Wing

Hello, Thank you for taking the time to let us know about your experiences at Bedford Hospital. I am sorry to read that they did not live up to the standards you would expect. Without knowing your name or other details I am not in a position to respond in detail to this experience and I assume that you don’t want these details to be published in such a public forum. You may find that the best way forward is to get in touch directly with our Patient Advice and Liaison Service team (PALS) as detailed on our website at http://www.bedfordhospital.nhs.uk/patients/pals-and-complaints. You can contact PALS via email to PALS@bedfordhospital.nhs.uk, by calling the team on 01234 795814, or by writing a letter to: PALS Bedford Hospital NHS Trust Bedford MK42 9DJ I will pass your comments on to Orthopaedics because, as a hospital, we appreciate all feedback, good or bad. If you would like to discuss this or anything else further, please feel free to get in touch directly. Thank you once again for sharing your experience at Bedford Hospital on NHS Choices. Jacob Brigstock Communications Officer Bedford Hospital NHS Trust Jacob.Brigstock@bedfordhospital.nhs.uk

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