"Very unhappy with nursing staff attitude"

About: Queen Alexandra Hospital

This is on behalf of my mother Mrs Bridges who was brought into A &E Majors by ambulance. The nursing staff were neither polite or helpful. My mother suffers with alzheimers and I consider the way she was treated by the nurses was disguisting. She was shown to a toilet and left there to find her own back to the bed which she was not able to do and then became upset and cross as she was frightened and confused. The nurses spoke to my father and myself very rudely very short and sharp as if we were a total nuisance. My father waited over 2 hours for an Doctor to see my mother which I do not believe is acceptable. She was sent home the same day and my father was told to get a Drs appointment and get my mother refered for an endoscopy which I feel could & should have been carried out whilst she was still in the hospitals care and why wasnt she kept in over night to be monitored-my father is nearly 80 years old he should not have to be worrying that my mother could have a repeat of the mornings problems! The way we were treated we felt that we were was a drain on the NHS resources!

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Response from Queen Alexandra Hospital

We are very sorry to read of your concerns and to learn that your mother's most recent experience at Queen Alexandra Hospital was not a positive one. If you would like to discuss this further then our dedicated Patient, Advice and Liaison Service would be more than happy to speak with you. They can be contacted on PHT.PatExp@porthosp.nhs.uk or via freephone on 0800 971 6039.

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Response from Marion Brown, Head of Complaints and Patient Advice & Liaison Service (PALS), Portsmouth Hospitals NHS Trust

I am very sorry to hear about your mother's experience of the hospital. Perhaps you could contact our Patient Experience Team direct and give them some more details to allow us to investigate as this is not the standard of care we expect patients to receive at the hospital.

Please e-mail Patient Experience Team on PHT.PatExp@porthosp.nhs.uk or telephone 0800 917 6039.

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