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The great, caring service received recently

Posted By G Man x

"The great, caring service received recently "

About: University Hospital Wishaw / General Surgery (Wards 16-18)

(as the patient),

Everyone (staff) I came into contact with that day was cheery, helpful, caring and very efficient at their job. Whether it was the nurses or surgeons they put me at ease, did everything they were supposed to do, explained everything in the correct amount of detail (Re: the operation itself) and I felt like they really cared. I know that there is a conveyor-belt of patients shepherded through Wishaw General Hospital but for the time I was there I felt like I was the only person there being cared for.

It was good to see nurses who love their job and surgeons with a sense of humour. Being hyper-critical, timing could be improved.

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Responses

Response from Marion Mark, Director of Hospital Services, University Hospital Wishaw, NHS Lanarkshire 9 years ago
Marion Mark
Director of Hospital Services, University Hospital Wishaw,
NHS Lanarkshire

Submitted on 22/08/2014 at 12:14
Published on Care Opinion at 16:15

picture of Marion Mark

Dear G Man x

I hope you are well I am pleased to hear your care and communication during your time in Wishaw General went well. Staff will be delighted to receive these comments from you that they were caring and cheerful.

We would be more than happy to look at the timing issues you have if you wish to provide more detail around this matter please contact Yvonne Ross our Patient Affairs Manager by calling 01698366558.

Best wishes for a speedy recovery

Marion

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