"Patients have a say about the Diabetes Clinic at Kings."

About: King's College Hospital (Denmark Hill) / Diabetic medicine

(as a staff member posting for a patient/service user),

As part of work that Patient Opinion are doing with the South London Health Innovation Network, we have been working with volunteers to generate some feedback about diabetes care. As well as the individual stories being shared about the service, here are some general comments about the Diabetes Clinic at Kings.

Patients were asked what they liked about the clinic:

"The staff are good, the processing of getting blood samples – because they know me, they go straight to the point – it’s not painful and very quiet and accurate."

"They gave me a pump, it gave me a new lease of life. Using the pump in the last few months has made a big difference to me"

"I like the way the receptionist always address me by my first name."

"Having your name show up on the screen that shows you when its time to go through for your appointment is a good thing."

"The hospital is first class because I enjoy coming here"

Patients were asked what could be done better:

"I would like more research on African nutrition, there is not enough information about West African food and carbohydrate values. I find that the senior staff are very direct."

"I would like to get to see a doctor more often instead of a nurse."

Patients were also asked about the contact between clinic visits:

"Instead of having a message on a machine when I phoned the diabetes team, it would be better if I have a telephone number to ring instead of coming to A&E when I need urgent treatment which is very expensive."

"I have no problem with contact between visits."

"I would prefer to be contacted via e-mail."

"Face to face is better but I don’t mind telephone or text."

"Telephone call or text would be fine."

"The staff are great because when you need an urgent appointment they are happy to arrange that."

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