"Nerve block on Sunderland"

About: Medway Maritime Hospital

I recently had a nerve block and neuromodulation. My proceduce was planned for the Saturday PM list. But on the Friday i get a phone call from the pain team saying my proceduce is going to be cancelled, due to my notes not being available (again). I informed the lady not to cancel it until i have spoken to Pals. As about 5 weeks prior to that appointment i had a gynea appointment in which my notes for that were not available either. I was told they had been misplaced. So i went to pals on that occasion as gynea couldn't do anything for me, as they had none of my history and my consultant had left, so i had been moved on to someone else. Pals said they would chase up where my notes are. So on that friday you can imagine my frustration of my proceduce being cancelled. I was at work that day on a course and my commitment to it wasn't very good as i had to keep making phone calls. I then spent my lunch ringing round all the wards that i had been on to try and locate my notes myself- to which i shouldnt need to do! Finally a lady in the patient contact centre was the one who got back in touch with pals and kept me updated. Whilst making my calls to find my notes i discovered that osolot were the last place and i hadn't been there since the early part of the year and that wheni i was on SAU in march, so they didnt have my notes then either-they never arrived. Later on that day i was told my lanned admission was cancelled. Luckly i fought my battle and by about 4pm, the lovely lady from the patient contact centre informed me they had found my notes and were being transported to the hospital. Therefore saturday could still happen. The day of the planned proceduce i was given white wristbands instead of red even though i was allergic to propafol, and was meant to be having sedation. I was also asked to fill out my check list booklet myself on the ward. The proceduce went well. Discharged within 30mins of arriving back on the ward. I then asked the nurse if she could ensure my notes go back to coding asap or to gynea out patients, as i have an appointment on the monday. I was told "sorry it's not my job" I have a high view of Medway but this was unsatisfactory.

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Response from Medway Maritime Hospital

We are sorry to hear about the problems you encountered. We are keen to ensure we take learning from patient experiences and to improve our processes wherever possible. If you'd like to discuss your experience in more detail with the relevant managers, please do get in touch with the PALS team who will be able to arrange this for you. PALS can be contacted via email at pals@medway.nhs.uk Thank you for taking the time to provide your feedback.

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