"Rude Sarcasic member of staff"

Attended the hospital with my relative for an 11am appointment on monday for emergency plastics surgery after he had an accident on Saturday! He wasn't called for an hr and a half, which i understand the administrators explained the delay and were very polite. Anyway after being nil by mouth since Sunday night he was then told his operation wasn't going to be today but in 3 days time. The nurse was very unsympathetic about his amputation, even made a point of reminding him it was he own fault, she also repeatedly told him about other patients being more serious and how it wasn't that bad, hello? Part of him is missing that he actually needs to do his job! also when he started asking questions about the surgery her reply was im gonna do this dressing quickly so you can leave and ignored him for the rest of the time.