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Womens health Unit-Endometiral Ablation14/8

Story from nhs.uk

"Womens health Unit-Endometiral Ablation14/8"

About: Freeman Hospital

The doctor and her team treated me with the utmost respect at all times. From being booked in by lovely receptionists to all clinical staff and the porter who transported me to the ward the care was fantastic. Suggestion - when the anaethetist calls patients in could he also sit down and chose a room more comforatable and less like a storage area as I did feel a little uncomfortable due to him standing and me sitting. Apart from this, the full experience was professional and I was shown care, sensitivity and dignity. The nurse who looked after me just after the procedure was kind compassionate and proteted my privacy and dignity through a very difficult time and when I was in alot of pain. Thanks to everyone - Joanne Moffett - Date of visit 14th Aug 2014 Women's Services was the area I came to - this is not given as option for the question further down

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Responses

Response from Freeman Hospital 9 years ago
Freeman Hospital

Submitted on 28/08/2014 at 10:18
Published on nhs.uk on 29/08/2014 at 04:00

Thank you for your very kind comments about the unit and staff following your recent procedure in Women’s Services at the RVI. We work together as a team to provide the best possible care we can for our patients and when we receive a lovely comment such as this it is much appreciated, and encouraging for our staff. We are sorry that you felt a little uncomfortable when you saw the anaesthetist and will endeavour to ensure that they use one of our counselling rooms to talk to patients in future instead of the sub wait room you were taken into which evidently did not have the required space for both parties to be seated. We will also ensure that your feedback is shared with the team so that they are aware of how this experience can feel for patients. Thank you once again for your feedback. We hope that you are recovering well.

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