About: Peterborough City Hospital / General surgery Peterborough City Hospital / Hepatobiliary and pancreatic surgery

(as the patient),

I can't fault the physical care that I recieved from the nurses and household staff on Ward A3 at Peterborough City Hospital last week, however the lack of communication between departments, between staff and with me the patient, was extremely stressful.

At no time was I informed what was happening with my care or what was planned. I was left to my own devices, not knowing what was going to happen or even if anything was going to happen.

This was difficult enough to cope with however what was far worse was that the Housekeeping staff had no idea of my food intolerance and therefore could not tell me what foods were appropriate. Meal times were something of a guessing game, which could have become quite dangerous. On one occaision I asked the ward hostess to find out if a beverage was free from a certain ingrediant. She didn't bother.

I am only glad that I suffer an intolerance and not a full food allergy and that I was alert enough to be careful with the choices I was given. I think this situation is unacceptable, particularly because it took place on a ward dedicated to abdominal illness and stoma care.

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Response from Annette Parker, Care Quality Strategic Support Manager, Care Quality, Peterborough and Stamford Hospitals NHS Foundation Trust

I do appreciate you taking the time to write in about the difficulties you had with levels of communication and your dietary requirements. Communication, especially with you the patient is essential and I will raise this with the ward manager so that we can review how patients are kept informed on the unit.

Nutrition is important to all our patients and I will ensure your comments are raised both on the ward and with those who create the menus to make sure staff are aware of where to get nutritional content detail. Thank you again for your patient story.

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Response from Peterborough City Hospital

I was sorry to read your posting and I would really like to discuss this with you in person. With that in mind could you contact me on lesley.crosby@pbh-tr.nhs.uk so we can arrange a suitable time to chat. My apologies again for the distress caused to you Kind regards Lesley Crosby Acting Deputy Chief Nurse

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