"Great care and great admin staff at Golden Jublilee Glasgow"

About: Golden Jubilee National Hospital

(as a parent/guardian),

My son's first appointment got cancelled due to hospital contamination on a Friday in August. I called the Jublilee on the Monday and Tuesday to see if there was any cancellation. I spoke to a very helpful young man called Craig Caldwell. I feel he went the extra mile for us, as he had a cancellation on the Thursday however, because his pre-op sheet stated Friday on it we couldn't get that appointment. Craig asked me to leave it with him and he called round all the patients that were booked in for Friday asking if any of them were willing to move their appointment. He called me back to say that he had found someone willing to do this. My Son and I were very grateful that he did this otherwise my son would probably need to wait until the end of September.

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Response from Christine McGuinness, Communications Manager, Golden Jubilee National Hospital

Hi Mogs

Thank you very much for the kind words: at the Golden Jubilee National Hospital we take great pride in living up to our Organisational Values, one of which is the importance of having a Can Do Attitude.

Our team are dedicated to making sure that every patient has the best possible experience at the Golden Jubilee, and we are delighted to hear that you were so happy with Craig's service. We will make sure and pass on your message, and if you have any other questions or queries, please do not hesitate to get back in touch.

Communications Department

Golden Jubilee National Hospital

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful