"To get through to the ultrasound department is just one impossible task"

About: Queen Elizabeth Hospital / General surgery

(as the patient),

I have been trying to find out if the ultrasound appointment has been made for me and I couldn't get through despite trying for whole day. On the rare occasion that someone did pick up the phone, the person just disconnected the call straight away. My referral letter has been faxed from my GP, so I wanted to check whether the hospital has even received it, as I already have a bad experience with this particular hospital. It is very badly managed so please choose somewhere else.

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Response from Queen Elizabeth Hospital

Due to a technical issue you may not have received a response to your comments.

Thank you for your feedback. I can only apologise for the experience you had. We take all feedback seriously and as a reflection of our practice. I have shared your comments with the team involved to help improve the quality of service we deliver in the future.

Kind regards

Patient Experience Team

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