"Lifts in Lanesborough wing"

About: St George's Hospital (Tooting) (London)

There are three lifts in the Lanesborough wing. These seem to be used by medical staff, support staff and patients/visitors. They are small, slow, antiquated and frequently seem out of order. To the point where I almost had my baby on the ground floor waiting for one to arrive that was not full. How staff cope working there day to day must indeed be trying. I appreciate that it is not an easy solution, but I am surprised that it is legal to keep operating at such a dysfunctional level.

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Response from St George's Hospital (Tooting)

Thank you for taking the time to post feedback about your experience at St George’s Hospital. We are sorry that you had difficulties on the day of your admission with the lifts. The manager of the service will be informed of your comments. If you would like to talk to the service about your experience and if you have not done so already, then please contact the PAL Service at pals@stgeorges.nhs.uk or on 020 8725 2453 where staff can put you in touch with the estates manager to discuss your experience.

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