"Thorough and compassionate care."

About: St Richard's Hospital

I was admitted as an emergency on Sat 10th August, following a first seizure and a prolonged period of unconsciousness. My experience in A&E (my husband's recollection rather than mine) and subsequently on the HDU and then Graffham ward was of excellent care. The clinical standard across a multi-disciplinary team of doctors was impressive; tests were extensive, and communications were clear and timely (this involved Neurology and Cardiology as well as General Medicine). Nursing on Graffam ward was exemplary. I had the opportunity to observe how elderly patients in particular were treated with kindness and patience. Cleanliness and housekeeping, again excellent. We often hear media reports about the 'failure' of the NHS'. This was the NHS at its impressive best. I recently spent 10 weeks as an inpatient at a large teaching hospital in London with a high standard of clinical excellence. While I remain very grateful for the care I received there, St Richards compares favourably, particularly for the more human touch. Heartfelt thanks to all involved.

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Response from St Richard's Hospital

Thank you for taking the time to tell us about your positive experience of St Richards Hospital under what must have been for you and your Husband a very anxious and worrying time. Our staff work incredibly hard to ensure that each patient is treated as an individual and is offered the best possible care using the best available evidence. We hope that you are now recovering well and we will pass on your comments to the departments that you have named who will be delighted to hear such recognition for their hard work.

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