"Very upset"

About: North Middlesex Hospital

Hello, On 13/08/14 I had to make a trip to a&e i was there at 8pm i was seen fairly quick by the nurse than the doctor. The doctor had told me that the problem i am having is either heart attack or muscle pain he wasnt too sure so i had an ecg blood tests pain killers, than i was sent to another room which i think was assesment room the nurse told me it was very important the doctor had to monitor me because my symptons were very important, and i had to wait for my blood test to come back which was around 11pm so from than i had wait till 4 oclock in the morning for a blood test result, i had to keep on asking and rather than the doctor coming the nurse told me blood test is all clear you can go so i was sent home, even though i had no answer. When i was sent home i couldnt sleep due to the pain once i had i woke up crying i had to go back to a&e due to the pain not subsiding and getting worse. This time round when i went i was seen by a nurse than a doctor within 2 hours which was fairly quick however this time round i was so disapointed i cant explain. First of all when the nurse saw me he did the reg checks asked questions and sent me in the waiting area even though i asked for pain killers he did not listen to me at all. When the doctor called my name i went in crying because of the pain he looked at me asked what was wrong i told him he listened to my chest and said to me how much have you been drinking my mouth just droped i answered back politily saying i dont drink than he says you are missing meals i than answered him i was defiantly not missing meals. I was than told i had heart burn. I am a 23 year old married lady with a baby boy and this doctor assumed i had been drinking alchol and missing meals. I am so angry and upset with this kind of behaviour. I was giving medication to take home i am still in pain and this is not heart burn i am so afraid of going back to a&e i really do hate this doctor now. This is not my only bad experience. I cant explain how much im in pain and im getting accused of being alcholic and having a heart burn due to the drinking i repeat i never drink i am a responsible mother of 1 baby boy. Just thinking about this makes me get even more angry.

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Response from North Middlesex Hospital

I am very sorry to hear about your experience of the North Middlesex Hospital. I am the new managing director for A&E services at the trust and would be very happy to meet with you, or arrange a telephone call, to discuss your experience in detail, if you feel that would be helpful. Please contact me roberta.fuller1@nhs.net if you would like to speak to me further.

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