"Small waiting room made things stressful"
About: East Surrey Hospital / Ophthalmology East Surrey Hospital Ophthalmology RH1 5RH
Posted by arfajob (as ),
Copy of a comment I left on a patient survey website concerning a cataract operation at Limpsfield Ward, East Surrey Hospital;
I took my 88 year old mother in to the eye unit for a 12. 30pm cataract operation. The waiting room was so full that I had to leave her there and sit in the corridor for two hours before finding a seat in the waiting room.
She was not seen until 3. 15pm, and was not operated on until 5pm, finally being discharged at 5. 45pm.
The nursing staff and doctor were very good with her, but why the long wait? I know that you book a number of patients in at the same time, but if you know that some will have to wait for three hours or more to be seen, couldn't you stagger the appointments?
For an elderly, confused lady, I do not think that this is acceptable, as she couldn't understand why she had to wait for so long. To her, an appointment at 12. 30 should mean that she was seen then, not three hours later, and I agree with her.
Thankfully this is her second cataract operation, and hopefully she won't have to go back for any more attention.
Is there anything that you can do to prevent this happening in future to other people? Most of those waiting were very elderly, and naturally needed their relatives there to help them, but with the small waiting room it made it very stressful for all concerned, including the staff on duty. It didn't help that some medical supplies were stacked in boxes on trollies in one corner of the room, which meant that when they were needed by the staff, people had to move out of their seats to allow access.