"Georgina Ward the best for cancer patients"

About: Russells Hall Hospital

I am writing this email because I am now a patient at the New Queen Elizabeth hospital awaiting a stem cell and bone marrow transplant. This is solely down to my GP and the excellent work of the staff on the Georgina Ward at Russells Hall hospital. I was diagnosed with Acute Myeloid Leukaemia in early February this year. When the doctor gave me the diagnosis she admitted that very night. I have had three chemotherapy treatments and have been an in-patient for 14 weeks in the isolation unit in the Georgina Ward. My time out of hospital has required me to visit the Georgina Ward clinic every Thursday. I have never experienced a long waiting time. What I have experienced is some very unpleasant patients who are rude to all and sundry but are dealt with with the most polite and courteous responses from the reception desk. Last Thursday I had my last visit to clinic, I experienced a very unpleasant female complaining about the long delay; she was very politely informed that she had turned up one and half hours early for her appointment! Without the care that I received from the team led by my consultant; the compassionate nursing staff; the excellent administration staff I would not be fortunate enough to be in the position I am now. My sole experience of Russells Hall is that the community is fortunate to have such a dedicated and expert medical staff working with terminally patients in the Georgina Ward. Michael Dunnington Stourbridge

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Response from Russells Hall Hospital

Thank you, Michael, for your lovely comments about the care and support you received from staff on the Georgina Unit. It is wonderful to receive such positive comments, and to have the work of our compassionate and dedicated team of doctors and nurses acknowledged in this way. Your feedback is a real boost for our staff who work so hard striving to provide the best possible care. We always welcome comments from patients, but it is especially helpful to receive feedback from those who have used our services on more than one occasion. Your comments have been passed to the team on the Georgina Unit, who we are sure will be delighted to receive them. We would like to wish you all the very best with your ongoing treatment.

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