"excellent care"

About: Royal Blackburn Hospital

I've had to visit twice this week once for my self and again to accompany and elderly relative. I can't praise you enough. You were short staffed and busy but still provided wonderful care to us both. We were seen quickly and were kept informed of everything that was going on. From receptionist, nurses doctors, ambulance staff and the young girls who helped with personal care everyone provided first class care. Thank you

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Response from Royal Blackburn Hospital

Many thanks for your feedback on your experience of our Emergency services at Royal Blackburn, and thank-you for taking the time to do so. I will make sure your appreciation is passed onto the team in the department. I am very pleased to hear that your recent experience with us for both yourself and your elderly relative was really positive as we always strive to deliver safe, personal & effective care. The staff will be really pleased to hear that your whole journey through the department was smooth and that the care you received was good. If you would like to talk through your visit to us with one of our Patient Experience team so we can understand the bits of your experience that made this such a good visit for you we would really value this so that we can try to make it like this for every patient visiting our hospitals and services. You can either contact me (Wendy Stobbs) on 01254 734471 or email me on wendy.stobbs@elht.nhs.uk. Many thanks again for taking the time to comment and best wishes for a speedy recovery for both yourself and your relative Wendy Stobbs, Patient Experience Facilitator

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