"The extra mile"

About: Royal Surrey County Hospital

Met a very kind and thoughtful nurse today at Pedeatrics A&E. My son needed care for what has turned out to be a fractured toe, but as we had an appointment to have his braces fitted we were tight for time. This nurse was amazing. She showed understanding and managed to get a doctor to see him relatively quick. She also arranged for my son's medicines to come to the department so that we did not have to return in the afternoon to pick it up from the Hospital Chemist. She my son to make sure he ate before the braces were fitted and genuinely wished him good luck. I could have hugged her as we made it to the orthodontist on time, important as we had an 11 month wait for that one. Really grateful and touched by this lady's kindness to us. Thank you

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Response from Royal Surrey County Hospital NHS Foundation Trust

Thank you for your kind words. I'm really pleased that you and your son has a good experience here at the hospital. I will make sure that I pass on your message to Paediatrics A&E.

Response from Royal Surrey County Hospital

Thank you for taking the time to share your feedback with us. We aim to provide safe and high quality care delivered by compassionate and respectful staff. We are pleased to hear that you had a positive experience and received excellent care at the Royal Surrey. We will pass your feedback to all the areas involved so that staff receive the recognition they deserve. Best wishes Royal Surrey County Hospital

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