"Post natal care unacceptable"

About: Darlington Memorial Hospital

Baby number 2 delivered at DMH, after extensive discussions with management as a result of unacceptable treatment with baby 1, which made us reluctant to use DMH again. Care in labour this time was excellent - probably because it was a natural and fast labour, not the failed induction we experienced with number 1. However.... baby was undiagnosed footling breach (life threatening), despite Mum being under Consultant care and numerous examinations. Baby was half-delivered on way to emergency c-section, so eventual c-section delivery was necessarily brutal, but well executed, no complaints. However, post-natal unit was apparently busy ish (although we saw a lot of staff who didn't appear to be that busy...). Mum suffered cellulitis and was in severe pain after the complicated delivery, but was told after 2 days that if she didn't vacate the bed and go home, the unit would be closed & it would be her fault. Doctor on the ward advised not going home yet. Also, at a time of confusion about the prescription of codeine for pain relief in breast feeding mothers, Dr on ward prescribed high dose of ibuprofen for pain relief, midwife was unfamiliar with the dose, refused to administer, and accused Mum of tampering with her chart. Mother still in post natal depression 12 months later. Advice: if you can guarantee a straightforward delivery and home in 24 hours, it;s fine. But if you need sophisticated care, avoid.

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Response from Darlington Memorial Hospital

Thank you for providing feedback on your admission to Darlington Memorial Hospital following the brith of your 2nd baby. I am very sorry to hear that you were unhappy with your experience on this occasion. We would welcome the opportunity to discuss your concerns with you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774. If you would prefer to contact us by e-mail, our address is patient.experience@cddft.nhs.uk Alternatively, you can write to us at the following address: - Patient Experience Team Darlington Memorial Hospital Hollyhurst Road Darlington County Durham DL3 6HX If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774

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