"Day surgery ward and theatre staff"

About: Queen's Hospital (Romford)

Can't find a option for day surgery ward reviews so I'm afraid I'm putting it here,hope it reaches them.After a mix up when I was in before (finding out on surgery day I have 3 lots of notes as no one has bothered to file them,so 2 were ignored )and long wait to get the surgery my faith in queens had gone ,but i came in to the day surgery ward on 12th August 2014 to finally get my demon gallbladder out, on the ward the nurses could not have been any friendlier , I was kept informed at all times, had obs done, saw 3 anaesthetists and the surgeon before my opp,all explained everything to me,asked loads of questions (they all asked the same questions but least they were being thorough and making sure ) I got took to theatre (was so nervous) lovely nurse and 1 of the anaesthetists kept me chatting and telling me what's going on till I was put to sleep which was so nice of them, I woke up in recovery room in complete agony but with 3 nurses by my side,1 had the morphine and anti sickness to hand which I was given within minutes (thank god) , taken back to the ward,obs done,given water,tea,biscuits n even offered a sandwich,the nurse that dealt with me most stayed close and kept asking if I wanted anything,helped me to the loo and made me feel like I wasn't any bother and could ask her for help(my previous stay in gyny ward I felt like I was being a bother just asking for some water) the nurse rung the surgeon once I was up,dressed,n I my eyes ready to go home,the surgeon came to review me within an hour of being asked(he was in surgery till then) and let me go home(my previous stay I waited 19 hours after a doc was called for the to arrive) I really cannot fault any of the staff on this stay or the treatments received , the surgeon even managed to avoid cutting my tattoos which I thought he wouldn't of even tried to avoid(I wouldn't of minded if he ruined them) but he gave that extra effort not to ...thank you so much to everyone that was involved in my care that day, you have proved that not all departments are as bad as the gyny , n there are some genuinely lovely staff there

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Response from Queen's Hospital

I’m pleased that after the initial mix-up with your medical records, you had a very positive experience in our day surgery. Our staff work hard every day to ensure all our patients receive excellent care, and they’ll be thrilled to know how highly you thought of them. Yours sincerely Stephen Burgess Medical Director

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