"They were absolutely brilliant"

About: South Western Ambulance Service NHS Foundation Trust

(as the patient),

Last week the paramedics visited me after calling the 111 service.

They were absolutely brilliant, they were almost here by the time I put the phone down. Within 5 minutes they’d arrived.

The paramedics that visited were kind, caring and efficient and gave all the help I needed. They also smiled a lot.

I would give them 100% and they made me feel more confident. I was choking badly when they arrived, but they reassured me and fulfilled everything I needed.

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Response from Sara Coburn, Patient Engagement Manager, Governance, South Western Ambulance Service Foundation Trust

Hi Off87

Thank you for taking the time to give us some feedback - I hope you are feeling better.

It is always so rewarding to hear how our staff are delivering excellent care to patients when they need it most.

We can share your kind words with the ambulance staff involved in your care, however we will need a little more specific information to be able to do this. If you are happy to, please can I ask you to contact me on either 01392 261 552 or sara.coburn@swast.nhs.uk and we can discuss this further.

Thank you, again, for sharing your story.


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