"was the professionalism of the ..."

About: Leicester Royal Infirmary

(as the patient),

What I liked

was the professionalism of the doctors, nurses and surgeons. At a very worrying time, our son was diagnosed with Pyloric Stenosis. Havin never heard of the condition and our baby only being 3 weeks old and having to be operated on, well you can imagine our anxiety. They kept us all informed and would only complete the operation once every detail had been resolved to ensure no unnecessary risks were taken.

What could be improved

The communication of being told an ambulance to transport us to Leicester would be arriving but it was half a day later. Obviously we appreciate that emergencies do come first. This made us more anxious and nervous.

Story from NHS Choices

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Response from Leicester Royal Infirmary

Thank you for taking the time to leave your comments about your experience at Leicester’s Hospitals. We realise a significant amount of time has passed since you posted your comment and we would like to sincerely apologise that we did respond to in a timely manner. We have since updated our process of responding to reviews posted on NHS Choices and are now committed to making sure we respond to comments within 21 days of the date they are posted. If you would still like you comments to be investigated or passed onto the clinical team involved, please contact PILS on 08081 788337 or online at www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/contact-form/. If you have any other specific questions or comments, please feel free to contact us on communications@uhl-tr.nhs.uk. Thank you Communications Team Leicester’s Hospitals

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