"One person made the experience better"

About: The Tunbridge Wells Hospital

My twin girls arrived 9 weeks early and as Brighton was full, I was transferred to Tunbridge Wells. I really liked that the hospital is so new and that it only has private rooms as opposed to shared wards but I felt that many of the staff made my stay a lot more difficult than it needed to be. As my waters had broken we were just waiting for my daughters to arrive, which they did 3 days after arriving. When the contractions started, two different doctors told me that I should try to have the girls naturally even though I had said from the beginning that I wanted a caesarean. This was due to the likely scenario that twin one arrives naturally but then twin 2 is breeched, which would result in a caesarean anyway. Afterwards I discovered that is exactly what happened. Therefore if I had listened to the doctors, I would have had the trauma of natural birth and the operation. I was 3cm dilated in 10 minutes but the doctor wanted to 'hold on'. If I hadn't been clear that I felt that 'holding on' would result in being too late for a caesarean, the scenario above would have happened. My girls were in intensive care for 5 days. The staff in there were very good. I was left on the antenatal ward and generally forgotten about. Understandably, the women going into labour in all of the rooms were far more important, but almost every staff member I met contradicted the previous staff member. A huge lack of communication is evident. None of the staff have the same point of view or approach. I was told to move around far more than I had by someone I hadn't met before. She had no idea how much I had been moving round my room. I tried to walk to the intensive care unit to be told by another staff member that I should be resting. One night a doctor came in to my room at 6pm. 'You can go home now.'. Huh? No one else had said this. My daughters are here still and I live in Brighton. Don'y I need to sign something? Nope. You can just go. Next day I return to see my girls and someone says 'Haven't you had your discharge appointment?' It turns out I was meant to be shown how to inject myself at home and be signed off to leave. This means hanging around the hospital long after my girls were discharged to Haywards Heath. I am so unimpressed by all of this. However, to end of a positive, one staff member was amazing. She was with me before my daughters arrived and did so much to make me feel better about the situation I was in. She was with me when I had to have another little operation the day prior to the girls arriving and she couldn't have been a better person to have around. This member of staff could teach all of the other staff members a thing or tow about dealing with someone going through an incredibly traumatic time in their llife.

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Response from The Tunbridge Wells Hospital

Please accept our apologies for the delay in acknowledging receipt of your comments.

We review all the feedback left on NHS Choices and share this with the teams involved so that they can reflect on and learn from the issues raised.

Lots of work has taken place within our maternity services since the birth of your daughters and in December 2016, they were rated the best performing maternity services in the country following a review by NHS England.

For more information, please visit our website, www.mtw.nhs.uk.

Kind regards, The PALS Team.

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