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Southend A&E

Story from nhs.uk

"Southend A&E"

About: Southend Hospital

Me and my partner went there on a Tuesday at 8pm. The receptionist admitted him for an X-ray for his hand. Then we sat down and waited. And waited. And waited. 2 and a half hour later I asked the very same lady when he is going to be seen she told me there is only a couple of other patients in front (they all arrived after us) and she said they were very busy (mind you what happens on weekends??) . Then I said we have been waiting for such a long time and it is getting uncomfortable as I am 39+weeks pregnant. She said they do not take this into consideration. Thanks very much. So, after 3.5 hours finally he was called into the X-ray room. It was 12 am when we left the building with the results. Utterly ridiculous.

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Responses

Response from Louise McIver, Patient Involvement Coordinator, Mid and South Essex NHS Foundation Trust 9 years ago
Louise McIver
Patient Involvement Coordinator,
Mid and South Essex NHS Foundation Trust

Submitted on 14/08/2014 at 10:37
Published on Care Opinion at 11:48

Thank you for your post regarding your partners visit to our A&E department. I am really sorry you had this experience and apologise for the time you had to wait.

If you feel this is something you would like us to look into further can I ask that you contact our Complaints Department with your partner's details and we can look into this further for you, unfortunately via this route without identifiable information I am unable to do this for you now.

Please use the following details - Email - complaints@southend.nhs.uk or write into us - Complaints Department, Southend University Hospital NHS Foundation Trust, Prittlewell Chase, Westcliff-on-Sea, Essex SS0 0RY.

I thank you again for your post and wish you well for the future.

Regards,

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