"Not happy with treatment at breast clinic visit"

About: Norfolk & Norwich University Hospital / Breast surgery

(as the patient),

I found a small dent in my left breast, which was only visible when I raised my arms. As I am only 27, I ignored the dent and carried on as normal for the next 2 months. I began to have pain in that breast and decided to visit the GP, which is unlike me. She examined me and said she could feel a lump and referred me as an urgent to the breast clinic.

I received my appointment through a week later and had an appointment scheduled for the following week. I spent the whole 2 weeks worrying, hardly eating and not sleeping. When I eventually went to the clinic, I was seen by one of the breast specialists who didn't ask me any questions and she spent what felt like about 10 seconds feeling my breast. She then said that she couldn't feel anything and that I could go. I asked her about any tests that needed to be carried out and she said that I was too young for a mammogram and that she was happy for me to go.

I was very upset as I felt like I'd been dismissed based on my age before I was even examined. I left the clinic feeling like I'd wasted their time and that they didn't take me seriously. I am now going back to my GP to discuss getting a second opinion. I feel like a lot of young people are being dismissed based on their age. I still have a dent and a lump in my breast. I am very angry that I wasn't even given an ultrasound.

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Response from Janice Bradfield, Senior Communications and Membership Manager, Norfolk and Norwich University Hospitals NHS Foundation Trust

We are sorry to hear about your experience and that you were not reassured after the visit to the breast clinic. If you would like to get in touch, please contact our Patient Advice and Liaison Service at pals@nnuh.nhs.uk or telephone 01603 289045.

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