"I was so impressed with the ambulance crew"

About: South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as the patient),

I want to say how impressed I was being treated by the ambulance team who came to attend when I fell during the night. I have recently had an operation on my knee which prevented me from kneeling so that I could then get up, nor could I use my arm as the fall had damaged my shoulder.

I wanted to let you know of the courtesy with which they treated me and the care they showed when they took me into Royal United Hospital. It seems I may have damaged my shoulder where I had had a previous operation and will be seeing a specialist on Monday to investigate this.

I was so impressed with the ambulance crew.

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Response from Sara Coburn, Patient Engagement Manager, Governance, South Western Ambulance Service Foundation Trust

Hello Slight423

Thank you so much for taking the time to share your feedback - I hope you are feeling better.

It is very rewarding to hear how are staff are continuing to provide excellent care to patients when they need it most.

We can share you kind words with ambulance crew who were involved in your care, but to do this we will need a little more information. May I ask you to contact me on either 01392 261 552 or sara.coburn@swast.nhs.uk at your convenience and I can take some more information from you.

Thank you, again, for sharing your story.


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