"Lack of desire to seek cause of pain."

About: King's Mill Hospital

After recently attending A & E due to sudden, excruciating abdominal pain, I was admitted onto the ward for pain management and diagnosis of the cause. I can't criticise the actions at all of the emergency department staff, who made me comfortable very quickly and administered intravenous pain relief without delay. Blood samples were taken very swiftly too, along with the request for a urine sample. On departure to the ward I did point out to the nurse that the urine sample had not been collected.....to be continued later. The care and consideration of all staff on the ward were faultless and they ensured that I received ongoing pain relief at all times. And that's where it ends. I was given a likely diagnosis of gall stones by a surgical registrar on arrival to the ward but that was also contradicted by other unconfirmed suspicions of probable causes for the abdominal pain. After a two night stay, I finally managed to receive an ultrasound scan in which the radiologist did say to me that gall stones didn't appear to be present. Approximately an hour later, I finally received a physical examination from a doctor, who wasn't aware that I'd had the ultrasound at that point. He asked me what was said during the scan to which I did raise that the radiologist had told me anecdotally that gallstones weren't the obvious source of the pain. The doctor then referred to his colleagues present about the 'urine test' but that drew a blank expression as that information wasn't available in my notes. Well that's because my 'bottle' was probably still in A&E and had been so for the last 48 hours. At that point the doctors diagnosis was complete. He informed me that he wasn't inclined to seek any further means of diagnosis and that I should just manage the pain and be discharged. Soon after I was told by a ward nurse that she would want the bed back! Well, Mr Doctor I don't want my pain 'managed', because in my opinion it's shouldn't be there to be managed. I'd have liked to have the root cause of the pain to be established and hopefully eliminated, if possible. Your diagnoses could hardly be classed as exhaustive, given that you came to your conclusion before you'd actually received the report/results from the radiologist that conducted the ultrasound scan and your decision was based on what you asked me what the radiologist had actually said. So I'm afraid to say Kings Mill, the commendable actions of the true workers in your hospital now count for nothing. I'll go and 'manage my pain' at a hospital, where the doctors care about their patients in future.

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Response from King's Mill Hospital

We are sorry that you are unhappy with the care you have received recently and would be happy to discuss this further with you if required, please contact our Customer Services Team on 01623 672222 who are available Monday to Friday 8.30am to 5.00pm. We will feed your comments back to the Emergency Department Team.

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