"Neurology outpatient DR was very uniterested in..."

About: Hull Royal Infirmary

Attended neurology outpatient today 11th August 2014. The Dr was polite but very un interested in what I had to say. The examination he performed was half hearted and not even as thorough as the one performed by my GP , four days earlier who secured an urgent appointment because she was so concerned with her findings. Throughout the consultation period the Dr was chewing gum, something I would not expect from a professional. The Dr made no eye intact wih me and mumbled constantly. I left HRI feeling despondent and further agitated by having no diagnosis. Before attending the department I had read the reviews but went with an open mind, however I now understand what all the negative reviews are based on . I look forward to the standard HRI response, nothing seems to have changed.

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Response from Hull Royal Infirmary

We are sorry to read of your recent experience within our Neurology department, we will ensure that the Neurology team are made aware of your concerns, If you would like to discuss this matter further with us, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk . If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email foundation.trust@hey.nhs.uk or telephone the Corporate Affairs office on telephone number (01482) 675165. Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, Patient Experience Team Hull and East Yorkshire Hospitals NHS Trust.

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