"Thanks for the support 111 somerset"

About: South Western Ambulance Service NHS Foundation Trust / NHS 111

(as the patient),

I would like to say thank you to all the staff who work at 111 centre for their professional and helpful actions and advice while I have been feeling unwell. Whatever the hour, day or night, they helped, while I'm not having Mental Health Services support.

You have helped in many ways to help me through some horrible times while on the brink of collapse and having suicidal thoughts for which I'm very grateful. I want to express how appreciative I am for your excellent support.

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Response from Sara Coburn, Patient Engagement Manager, Governance, South Western Ambulance Service Foundation Trust

Hi Change

Thank you so much for sharing your experience with us - I hope you feeling well now.

It is always so rewarding to hear how our 111 service is supporting patients when they need it most.

We can share your thanks with staff members who have been directly involved in your care. If you would like us to do this, we will need a little more specific information from you - we can take this from you by email or by phone; my number is 01392 261 552 and my email address is sara.coburn@swast.nhs.uk. So, please do contact me if you would like share your comments further.

Thank you, again, for taking the time to provide feedback.


  • Change thinks this response is helpful
    {{helpful-1}} other {{helpful-1 == 1 ? "person thinks" : "people think"}} so too