"East Lower B Ward Old QE building"

Thank you for taking the time to provide feedback about your friend’s experience at the Queen Elizabeth Hospital. We welcome all feedback and would like to assure you that all comments are taken seriously and acted upon as part of our ongoing commitment to improving patient experience. We are very pleased that your experience of the ward staff has been so positive; your comments have been shared with the relevant teams. We understand your concerns about the building work that is currently being undertaken on parts of the old Queen Elizabeth Hospital. Your comments have been shared with the relevant senior staff responsible for the ward your friend is being treated on, and also with those with responsibility for the building work. They would like to reassure you that all necessary precautions have been taken to ensure that patient, staff and visitor safety is not compromised. We are sorry that you had difficulty locating the ward; East Lower B is a ward that is being used in the short term until it is appropriate for patients to move back to where the ward is usually based. This will happen once essential building work has been completed. It is acknowledged that the ward may seem isolated and is not easy to find if you are unfamiliar with this part of the hospital. To resolve this we will be reviewing the current signage and making improvements where necessary. Please be reassured that patients cared for in this area are safe and have the appropriate medical and nursing care to support their needs whilst they recover. Although the use of this ward is a temporary measure, the ward was fully upgraded prior to patients being moved there; the bathrooms specifically were refurbished and upgraded to a high standard with patient comfort and safety in mind. We would like to assure you that we take great care to ensure that the dignity of our patients is not compromised whilst they are in hospital. If you have any further concerns and would like to discuss them with us in more detail, please make contact via our Patient Advice and Liaison Service (PALS) team who will be pleased to put you in touch with the relevant staff members. PALS can be contacted by phone 0121 371 3280, by email PALS@uhb.nhs.uk, via the hospital website http://www.uhb.nhs.uk/pals-form.htm or in person by dropping in between 9am – 4.30pm (Mon-Fri) to the PALS office located to the left of the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.