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Friendly

Story from nhs.uk

"Friendly"

About: Okehampton Hospital

I came in pain and the staff saw me immediately. They said I needed an x-Ray and said I should go to Exeter. They gave me pain killers to help. Whilst I was being seen we had forgotten to pay and display so the receptionist kept her eye out for the warden. What lovely people

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Responses

Response from Jayne Kruszewski, Patient Experience Manager, Royal Devon University Healthcare NHS Foundation Trust 9 years ago
Jayne Kruszewski
Patient Experience Manager,
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 14/08/2014 at 19:45
Published on Care Opinion on 15/08/2014 at 08:59

Dear Tony

Thank you for posting your comments on the website about Okehampton MIU.

I'm sorry to learn you were in pain and needed to visit the Minor Injuries Unit, however its good to see that staff were able to make you comfortable and ease your pain, whilst at the same time going that "extra mile" in relieving your anxiety surrounding your car parking issue.

I have shared your kind comments with the hospital matron where they will be warmly received, and shared with the staff concerned.

Jayne

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