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"Ultrasound exam for testicle"

About: Norfolk & Norwich University Hospital / Urology

(as the patient),

Had ultrasound at n and N I was told I would get a letter in a few days `after. More than 3 weeks no letter, no call and after 2 e mails rang consultant, Was told temporary staff had been cause of problem and apology given

Was told nothing to worry about and letter would follow Now 4 weeks and still no letter! ! Clerical staff seem clueless

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Responses

Response from Janice Bradfield, Senior Communications and Membership Manager, Norfolk and Norwich University Hospitals NHS Foundation Trust

We are sorry to hear about the delay in replying to you. Our Patient Advice and Liaison Service may be able to help on pals@nnuh.nhs.uk or telephone 01603 289036.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by amiga1 (the patient)

The Patient Advice Service was most unhelpful and in fact told me that I would be hearing from my local GP and not the hospital. When speaking to the GP I was told that this was not the case and to chase the Hospital! Only when I constantly rang the Consultants secretary did I get a response and this was from the Ultrasound dept.

I am still waiting for my letter although I have been told that there is nothing to worry about from. Very worrying standard of service though!