"The very best"

About: Royal Blackburn Hospital

On the 5th of Augest 2014 I was admited into S.A.D.U at royal blackburn hospital for routine surgery to have a large number of my teeth taken out and as you can imagine I was very very scared. From the moment I walked into the hospital I was made to feel so welcome and made to feel at ease. From the Theatre Technichen to my Aneastiesist and my wonderful Surgeon they made sure I was safe. Being a needle phobic I was unable to be put to sleep via the normal route of a cannula and as a result of this I was allowed to have gas instead, Even at this point the aneasthetist was still there to comfort me and was the first person I saw when I came round from theatre. If that was not enough he also came to see how I was doing the next day when I was on ward B20. The staff on ward B20 really went out of their way to help me with every little thing and all the staff were there and no matter how much stress they were under each and evey one of team from S.A.D.U TO Ward B20 and in between took the time to say hello and just give you a comferting smile. There is one person above all who I feel I owe a shed load of thanks to. Massive thanks to each and every one of you. Keep up the great work

Story from NHS Choices

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Response from Royal Blackburn Hospital

Many thanks for your feedback on your experience of our General Surgery SADU service, and thank-you for taking the time to do so. I will make sure your appreciation is passed onto the team. I am very pleased to hear that your recent experience with us was really positive as we always strive to deliver safe, personal & effective care; but it is lovely to hear how caring and sensitive our staff were to you. If you would like to talk through your visit to us with one of our Patient Experience team so we can understand the bits of your experience that made this such a good visit for you we would really value this so that we can try to make it like this for every patient visiting our hospitals and services. You can either contact me (Wendy Stobbs) on 01254 734471 or email me on wendy.stobbs@elht.nhs.uk. Many thanks again for taking the time to comment and hope you are recovering well regards Wendy Stobbs, Patient Experience Facilitator

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