I have been on several occasions with my child and have had the most wonderful staff giving great and helpful advice on how to treat various ailments, but the only thing that lets the team down is the Receptionist! As a fully trained and working Receptionist myself I know full well that if I spoke to, looked at and damn well disrespected the people that I was talking to I would be given the sack on the spot!! And also the wording of the notice in Reception about late cancellations is totally inappropriate in a hospital setting....people cannot help cancelling at short notice, so to an elderly, frail or fragile person that would put the fear of god into them....sorry to be blunt!!
"Physio department"
About: Victoria Hospital Victoria Hospital Deal CT14 9UA
Posted via nhs.uk
Do you have a similar story to tell?
Tell your story & make a difference ››
Responses
See more responses from Victoria Hospital