"Fracture Clinic"

About: Queen Alexandra Hospital

I attended the fracture clinic for treatment for a fractured wrist. I cannot fault the staff who were helpful and doing all they could to help sort out emergencies and people coming in after missed appointments etc. My main question is why there was only one poor, overstretched doctor running a very busy fracture clinic, trying to fit in extra people( I was one of them). He was polite and efficient in spite of clearly being run ragged trying to look after so many patients. Surely a hospital which serves an area the size of Portsmouth and its environs should be better staffed for care of fractures? I understand from a nursing friend that this is not a seasonal occurrence, it is always this busy. Perhaps a review of staffing levels could be undertaken? They are so brilliant, they deserve better.

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Response from Marion Brown, Head of Complaints and Patient Advice & Liaison Service (PALS), Portsmouth Hospitals NHS Trust

Thamk you for taking the time to share your experience of the Fracture Clinic. I will certainly pass your comments to the staff there to look into.

In the future should you ever wish to share your views or need advice regarding the hospital services, please contact the Patient Experience Team on PHT.PatExp@porthosp.nhs.uk or telephone 0800 917 6039.

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Response from Queen Alexandra Hospital

Thank you for taking the time to write in and share your experience. I am pleased that the consultant was able to attend to you, evern throughout a very busy clinic. If you would like to discuss your concerns further regarding the staffing levels then please contact the Patient, Advice and Liaison Service at PHT.PatExp@porthosp.nhs.uk or via telephone at 0800 971 6309

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