"Scarily bad service & unable to contact anyone"

I'm receiving midwife/ ante natal care at Whipps Cross & am finding the whole process extremely concerning. I am a high risk patient due to my age & having had 3 miscarriages previously. When I had my NT scan we were told to arrive early for the appt & had to wait an hour because the receptionist hadnt arrived at work yet & then couldnt work the appt system. Then a 3 hour wait to get a blood test the following day! Was told that my results would take 10 days - 2 weeks & they would post them out to me. A very tense & stressful 2 weeks later I managed to get through by phone to be told my results were back- but they just hadn't bothered to write to me yet. I got the results over the phone thankfully as 4 weeks later I still haven't received the confirmation letter with results. Finally - at my midwife appt they told me I was high risk & needed to see a consultant as soon as possible - pref within a week, & that someone would write to me with my appt details 2 weeks later I still haven't received an appt date - and have so far spent 3 days unsuccessfully trying to get through to someone by phone to see when this would be. If this is how they treat a high risk patient what on earth do they do for a low risk? You are left out to dry & just hope for the best until your due date! I'm now having to pay for private scans to get check ups as receiving no significant care from Whipps Cross.