"12 week scan"

About: Horton General Hospital

I had my previous child at the Horton and was very satisfied with the care I received. When I got pregnant again, I was not hesitant about going back. I had my 12 week scan today and left feeling very uninformed and upset. This may be my second child but that does not mean I can remember everything and don't need reassurance. The first member of staff I saw, rushed me through and seemed very bothered by my two short questions. Then when we had the ultrasound; I must have been on the bed about 40 seconds and wasn't talked through anything to do with my baby. I then asked for photos. These were forgotten and had to be collected after the next patient had been seen and are terrible quality. I left feeling very emotional and even unsure about the health of my baby.

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Response from Horton General Hospital

Thank you for your comments regarding your pregnancy scan at the Horton General Hospital. I am very sorry that your experience in Ultrasound did not meet the standard you could expect. We would be very happy to investigate the issues you have raised and provide you with a response. If you would like us to do this, please do not hesitate to contact the Patient Advice and Liaison Service (PALS) on 01865 221473 or at PALSHH@ouh.nhs.uk who will be happy to assist you.

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