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Care Opinion

Telephone access

Story from nhs.uk

"Telephone access"

About: Stoke Mandeville Hospital

The telephone number given is Stoke Mandeville and it asks for which ward, member of staff and something else. No facility for asking about anything else let alone a patient. After a blank wait it turns out the number is for three hospitals not just SM so I am put through to SM, or rather the phone just goes dead. Not helpful and certainly not to the patient

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Responses

Response from Anthony Banton, Patient Experience Manager, Buckinghamshire Healthcare NHS Trust 9 years ago
Anthony Banton
Patient Experience Manager,
Buckinghamshire Healthcare NHS Trust

Submitted on 14/08/2014 at 15:32
Published on Care Opinion on 15/08/2014 at 08:53

Dear responder

Thank you for your comments. I am sorry that on this occasion our service fell below the standard that we would expect.

If you would like to take the matter further or you would like to speak to someone about eth experience you have had please contact our PALS service pals@buckshealthcare.nhs.uk

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