"unprofessional facilities staff"

About: Queen Elizabeth Hospital (Gateshead)

I called to speak to the estates department with a query regarding repairs, only to have the person i was speaking to put the phone down on me before I'd finished speaking! I understand that they are busy, but a little professional courtesy would go a long way!

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Response from Queen Elizabeth Hospital

We're so sorry to hear that you received less than the customer service you should expect from us. We hope that this experience doesn't put you off contacting the hospital in future, and we will remind our estates staff about good customer service.

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