"Nurses shouldn't speak about my problem with other people!"

About: Cheshire And Wirral Partnership NHS Foundation Trust Leighton Hospital

(as the patient),

I was seen by the Mental Health and pain team at Leighton Hospital to treat the pain in my stomach and my anxiety and depression. Whilst there I felt vulnerable, as the nurses weren't nice. They were telling other patients and visitors about me. They shouldn't talk about my problem with other people! Also, a nurse refused to give me morphine even though I was prescribed it which left me in pain.

They needed the bed, so I was discharged at 9.30am, but I was left waiting until 4.30pm for my tablets! I needed my tablets so I had to wait which I think is pathetic. I'm depressed already but being in hospital made it worse. I felt so low whilst I was there and now I am off the ward I feel better. I was told confusing things. They told me I had to go to the Mental Health Ward, but I was never sent. However, the pain team were great, they helped to stop my pain and made it all better. But I never want to go back onto that ward. I think the Mental Health team will be visiting me soon to keep an eye on me, which is good but I don't know when they are supposed to be coming.

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Response from Dawn Snape, PALS Manager, Mid Cheshire Hospitals NHS Foundation Trust

I would like to take the opportunity to thank you for the comments you have forwarded to Leighton Hospital. I am sorry you feel that your experience on the ward was less than ideal and I would be more than happy to make inquiries regarding this issue if you could let me have some more details.

If you wish to talk to either myself or one of the other PALS staff we can be reached on 01270 612410 between the hours of 9am and 5pm Monday to Friday.

I can, however, reiterate that staff should never discuss other patients. We take patient confidentiality very seriously in the Trust and any such matter would be very closely looked into.

We hope you feel you will be able contact PALS to discuss your issues. In the meantime, thank you once again for taking the time to highlight your experiences.

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