"Outpatients clinic for neurosurgery"

About: The Walton Centre

Having waited for over an hour I was then accused of not booking in correctly which my friend was able to confirm that indeed I had. Another patient following me faced the same accusation. Finally my name was called and I followed a nurse to a room, the door wide open and with a hand motion said... in there....Limped into the room where someone was gazing at a computer, I sat down and waited until the person finally said... you have some pain.... The person neither checked who I was or introduced themself, very unprofessional. A consultant who I had previously seen at a private hospital came through a side door, walked around the back of me and asked are you any better to which I replied, sadly no. The rest of the appointment is too distressing to repeat and I burst into tears. Thankfully another neuro surgeon was recommended to me by an ex-working colleague and I had surgery in a private hospital which was a great success and words cannot express my gratitude as life has begun again. His kindness, care and compassion as well as his amazing surgical skill is overwhelming and myself and my family will forever be grateful. The lesson learned is.....always seek a second opinion before despairing and giving up on life.

Story from NHS Choices

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Response from The Walton Centre

Thank you for taking the time to post your feedback regarding your visit to the out-patient department. I am sorry that your experience was not as you would have expected. I will ensure that your comments are passed to the Out-Patient Department and the Divisional Managers, and to take action where necessary. We are keen to develop our services and this information is helpful for us to continue to improve our patient experience. If you would like to provide us with any further information or feedback you can contact us directly at the Patient Experience Team on 0151 529 5517 to discuss your concerns further.

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