"A great plastic surgery consultation"

About: Good Hope Hospital / Plastic surgery

(as the patient),

A good surgeon knows how to operate, a great surgeon knows when to operate, and the greatest surgeons know when not to operate. Had an appointment with Mr Khalil's plastic surgery team today to discuss a possible procedure for a painful condition that flares up from time to time but which I have been managing better recently.

The clinic was pretty much on time, the nurse made sure I sterilised my hands, the consultant introduced himself, got a good history, examined me, and was sympathetic to what for some people is a minor complaint but has a big impact on my quality of life when it's bad. He drew a diagram of what my options were including the anatomy that would be affected in different procedures, as well as a flowchart of what we could try in what order along with a % risk rate of recurrence. And then he went through it all again a second time to ensure that I really got it.

With all that in mind (and after some reassurance that my self management was going well) we decided to take the most conservative approach and not have surgery at this time. I didn't feel like I was being pressured out of it though far from it he invited me to come back any time.

Great care, thank you!

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Response from Matthew Cooke, Deputy Medical Director, Heart of England Foundation Trust We have made a change

I am so pleased to hear that you had such a clear explanation of your treatment options and had all the information required for you to make the best decision for your own care. I will pass on your thanks to Mr Khalil and his team.

Matthew Cooke

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Response from Good Hope Hospital

Dear Sir or Madam, Thank you for taking the time to post your comments regarding your attendance at Good Hope Hospital. It is lovely for the Trust to receive such positive feedback from our patients about our staff. I shall ensure that your comments are forwarded to the Clinical Director and to Mr Khalil as I am sure that he will be delighted to read your posting. Best wishes Patient Services Team

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