"Shocking wait times and organisation at A&E"
About: Royal Bolton Hospital Royal Bolton Hospital Bolton BL4 0JR
Posted via NHS Choices
Please let me say first and foremost all of the staff are extremely helpful a. However what is going on at A&E? Wait times over 3 hours just to be seen, little organisation and structure meaning patients fall our over queue jumping. No prioritisation of patients apart from you're seriously ill of then there's the rest of you. Drunken yobs getting prioritisation over seriously ill people. People who are clearly not an accident or an emergency being treated rather than being told to go to their Drs. Only one Dr on duty which meant that before things were signed off we had to wait a long time, again tying up a much needed nurse. X-ray department has no structure for allocating people in order. No comfort messaging for patients to let them know how long they will be waiting or what position they are in the queue. The amount of time that the staff were stopped from treating people because people wanted to know when they would be seen would have saved hours on the day. What are the point of the receptionist too? Why don't you empower them to be able to give out information? Better still why don't you publish information about patients in a live environment so they can see for their selves and don't bother the staff. It took over 5 hours for a very elderly lady to be seen to and sent on her way after a very nasty fall whilst two drunken thugs who had been fighting between them got sorted pretty much straight away. I understand how they can be short staffed however just keep throwing staff at it is not the sole answer they need to get better organised.