"Lack of communication and willingness to help."

I was referred to Leighton hospital by my GP back in April and so far I haven't had an appointment sorted with my dermatologist to date. It has been incredibly frustrating as my GP had sent (proven) the required documents to Leighton, I therefore patiently waited for contact from Leighton, after a couple of months I decided to call up the hospital only to find out that they "hadn't received this document", after hours of calling around it was clear that they had received it and had not processed it, I then managed to get the document processed which was then meant to lead to an appointment being made only for more idiocy to unravel. The secretary now has informed me that the document has been read by the consultant but the appointment department are saying that it hasn't, not only is my condition severely affecting my day to day activities, I'm not partaking on a merry-go-round controlled by people that have in inability to investigate the issue and resort to the all to familiar phrase "it's out of my control" this should have taken no longer than a few weeks as all what is required is a resubmission of a prescription that I have previously had in the past.