"Car parking and change facilities"

About: Darlington Memorial Hospital

I have no complaint regarding the care given to my partner when having to attend the A&E department earlier this week. I do. however, have a suggestion regarding your parking facilities. As stated we were visiting A&E and as the visit suggests this was not a planned visit. Finding myself with no change whatsoever I had to leave my distressed partner in the care of the very able nursing staff whilst I approached the reception to ask if there was anywhere I could get change of a £20. I was told I would have to buy something from either the tea kiosk or WH Smith. The kiosk had no change so I went to WH Smith where I was told they could not change the note unless I bought something. In the end I bought a 15p carrier bag (that I didn't want) and ended up with £19.85 worth of change. May I suggest you install a change machine in the reception area along the lines of those found in amusement arcades.

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Response from Darlington Memorial Hospital

Thank you for providing feedback on your recent visit with your partner to Accident and Emergency, University Hospital of North Durham. I am very pleased to hear that you had a positive experience and that you are happy with the care you received. However, I have noted your concerns with regards to parking. I will forward your concerns onto the appropriate Manager who oversees our car park for their information. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with the team in Accident and Emergency. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774

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