"At 92 years of age, classes 'not eligible' for Withington hospital transport"

About: North West Ambulance Service NHS Trust / Patient transport service Withington Hospital / Older people's healthcare

(as a staff member posting for a patient/service user),

I'm 92 years old, have to visit hospital about every three months and can't walk very far. For a long time I was getting hospital transport to Altrincham Hospital, Trafford. But, this year I was transferred to Withington Hospital and told by the hospital that because I'm not in a wheelchair that I'm not eligible for hospital transport.

To get to Withington Hospital costs a fortune in a taxi so I have to take 2 buses and walk the rest of the way. It's especially difficult in bad weather. Sometimes when you get to the hospital there's a two hour wait when you get there. On these days it's like a full days work just to go to one appointment!

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Response from North West Ambulance Service NHS Trust

Thank you for sharing your concerns regarding patient transport with us. We do understand it must be difficult for you and would suggest that you enquire if you are eligibile for ambulance transport when you are making arrangements for your next appointment.

We are required to ask the eligibility questions by our Commissioners at every booking (with the exception of cancer or renal patient bookings) in case a patient's mobility or clinical conditions have changed so you are welcome to enquire whenever you have a hospital appointment. Our booking and general enquiries number is 0800 0323 240.