"Re previous review of Apr 13th 2014"

About: Kettering General Hospital

All the problems stated in April are still outstanding. I certainly do not accept their explanation as it was entirely unsatisfactory. I replied accordingly, months ago, and have never been contacted by the ward concerned since. In my experience, this is precisely why complaints rarely get resolved , because the communication is appalling and practically non-existent. As time goes on, facts become blurred and far too much time is wasted replying.. A couple of years ago my mother ended up with a hospital acquired infection which was also denied and unresolved, so this is the second time I have felt strong enough to complain but unfortunately, I find the complaints procedure little more than a bad joke. There are some excellent departments at kettering, with good staff, but other parts of this hospital definitely need a huge shake up. In July this year, Mum was admitted again and was treated well, so I must stress that this review is only concerned with her stay back in April 2014.

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Response from Kettering General Hospital

Thank you for your comment. I am really sorry that you were unhappy with the resolution of your complaint to the Trust. It is always useful to receive feedback from people who have been through this process and I would welcome the chance to speak to you about your experience. Please contact me on 01536 493366 if you would like to discuss matters in more detail. Regards Sarah Thomas Complaints & Claims Manager

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