"unacceptable behaviour"

About: Bristol Eye Hospital

A relative came into your hospital for a cateract operation recently, we were informed we wouldn't be able to wait with her and this was fine because we were aware of this as it was in the leaflet we received. I explained to the nurse that she was elderly and would become very frightened if she needed help and couldn't find anyone to help her, she didn't reply apart from raising her eyebrows and turning away, I refused to lower myself to this level and continued to be respectful to her and offered her my mobile no so they could contact myself when my relative was ready to be picked up. The nurse then shouted at me (and yes I was shouted at!) "well can't you leave your no with the patient!" I was totally shocked and disgusted. This is unbelievable behaviour from a so called professional.

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Response from Bristol Eye Hospital

Thank you for taking the time to post a comment on NHS Choices. We are very sorry to hear about your experience and would like to look into this further as a matter of urgency. To enable us to do this, please can you contact our Patient Support and Complaints Team (0117 342 3604 or email pals@uhbristol.nhs.uk). Thank you again and we hope to hear from you soon.

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