"There was a slight delay in my communication with TRAQS"

About: Telford referral and quality service (TRAQS) The Princess Royal Hospital (Telford)

(as the patient),

The process from requesting a referral (as previously recommended by the GP in order to ascertain the effectiveness of medication at present and into the future) to booking an appointment was efficient. There was a slight delay in my communication with TRAQS because a message had been left on my answering machine asking for someone to ring an NHS number.

I appreciate that because of issues of confidentiality no reason was given, but as a consequence I assumed this was a routine survey until I received a letter asking me to make an appointment - which was trouble free. If the message on my machine had asked me by the name to ring, the process would have been even quicker.

Responses

Response from The Princess Royal Hospital

Thank you for your comments which will be forwarded to TRAQS Di Davis Patient Advice and Liaison Service

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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