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antenatal cliniic - phone waiting time atrocious!

Story from nhs.uk

"antenatal cliniic - phone waiting time atrocious!"

About: Queen Charlotte's Hospital

I am currently 21+3 weeks pregnant. I'm supposed to go for a blood sugar test during my 28th week, but my notes reveal that my appointment for that test is on 07.08.2014 - when I am only 22 weeks. Called the maternity helpline (as I appear to have no direct number to contact my MW) and they advised me to call the clinic to rearrange/correct/clarify my appointment. I called the number I was given yesterday and was on hold for 45 minutes being 'next in line' and then gave up frustrated. Same situation today - was 'next in line' for 20 minutes then complete silence while still appearing to be connected to the call. Called back, turned out to be '5th in line', waited to be connected for an hour with no luck. I am superbly frustrated with this whole experience.

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Responses

Response from Queen Charlotte's Hospital 9 years ago
Queen Charlotte's Hospital

Submitted on 31/07/2014 at 14:34
Published on nhs.uk on 01/08/2014 at 04:00

Imperial College Healthcare NHS Trust is concerned to read of your experience and we sincerely apologise for the difficulty you have in contacting the antenatal clinic at Queen Charlotte's & Chelsea Hospital. There have been major changes in the configuration of our antenatal services This has meant that some of our clinics and appointments have been disorganised due to needing to change the location of so many appointments in a relatively short space of time, putting strain on our administration systems. In addition to this we launched a new hospital IT system and new maternity IT system, which has also challenged our appointments system. Concerns about the appointments line have been reported and senior managers are seeking to address the issues. Please contact out PALS service is you require assistance pals@imperial.nhs.uk

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